04 Sep

Low Cost Technology

Businesses in all industries and of all sizes are using this hosted VoIP company to grow and deliver superior customer experience and care without spending a lot of money or using cumbersome systems.

Businesses routinely look for ways to cut operating costs. Leveraging technology is one way to improve productivity and efficiency, and, to reduce monthly expenses. For instance, VoIP business phone service, provides exceptional versatility, and, costs less to communicate. It’s best offerings are the many features, which include the ability to communicate in a variety of ways. From mobile phones to computers to laptops and tablets. Also, business will have a smart switchboard, conference calling, call forwarding, call recording, call ques and waiting.

Also, enterprise VoIP solutions offer flexibility and wide-ranging mobility, unlike traditional telephony. Customer and team member communication is vital to business. The key to its success is taking advantage of low-cost alternatives, especially when there’s step-up in technology.

Savvy businesses owners opt to go with a hosted VoIP service provider because of four primary reasons. Chief among these is that traditional, legacy infrastructure based on technology that’s quite dated — or rather — outdated. A traditional phone system relies on public switched telephone network, or, PSTN. That means a call must be routed from equally dated hardware, through a switchboard, and travel along a very long network of wires. Those wires are bombarded with weather elements and subjected to wear from aging.

A Voice over Internet Protocol, however, uses advanced equipment on a Private Branch Exchange, or, PBX. Because of all that this technology has to offer, the technology is very popular. In 2010, the Federal Communications Commission reported that VoIP increased 21 percent, to over 30 million VoIP subscribers in the United States alone. That percentage continues to grow, and, a more rapid rate. There are three reasons for this change:

  • VoIP systems are wireless. Traditional phone systems take-up a lot of space. In addition to having a dedicated storage area, the wires must be maintained, and the equipment serviced from time to time. As the system ages, this creates more operating expenses. It also requires a technician to do so, which increases cost.
  • Better customer support. Traditional telephony, developed many decades ago, relies on technology that’s simply outdated. Customer support is time-consuming because of the complexity of the system. VoIP systems use web-based software, which allows for quick troubleshooting, as well as fast setup and multiple functions.
  • VoIP is user-friendly. Team members using traditional systems often struggle with basic functions, like forwarding a call to another employee. VoIP systems employ user-friendly interfaces that are largely self-explanatory. Also, training is easy, and, self-administration is possible.